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Frequently Asked Questions (FAQ’s)

 

1. What is CRM?

Customer Relationship Management (CRM) is a "management approach or model that puts the customer at the core of a company's processes and practices. CRM leverages cutting-edge technology, integrated strategic planning, up close and personal marketing techniques and organisational development tools to build internal and external relationships that increase profit margins and productivity within a company." Simply put, CRM is a finely tuned composition of technology tools, business processes, and people issues. Achieving the proper balance is the key to a successful CRM launch, or systems improvement.

2. Where Can I Purchase ACT!

All products in the ACT! family can be purchased directly from ACTive CRM. Whether your requirement is for a single license, multi-user or corporate licensing, contact us to purchase ….

Windows
3. What are the System Requirements to run ACT! 2006?

ACT! 2006 for Windows Minimum System Requirements
  • Microsoft® Windows® XP Home, XP Professional, 2000 Professional, 2000 Server Standard Edition, Server 2003 Standard Edition, Server 2003 Enterprise Edition, Server 2003 Web Edition, 2003 Small Business Server operating systems
  • Minimum 550 MHz Pentium III (or equivalent) processor
  • Minimum 512 MB RAM
  • Minimum 500 MB of available hard disk space
  • CD-ROM drive
  • SVGA (800x600) or higher resolution monitor
    • ACT! 2006 Premium for Workgroups Minimum System Requirements Client installation using Microsoft SQL Server[1] 2000 Desktop Edition (MSDE)
  • Microsoft® Windows® XP Home, XP Professional, 2000 Professional, 2000 Server Standard Edition, Server 2003 Standard Edition, Server 2003 Enterprise Edition, Server 2003 Web Edition, 2003 Small Business Server operating systems
  • Minimum 550 MHz Pentium III (or equivalent) processor
  • Minimum 512 MB RAM
  • Minimum 500 MB of available hard disk space
  • CD-ROM drive
  • SVGA (800x600) or higher resolution monitor
    • Database Server installation using Microsoft SQL Server 2000 Standard Edition
  • Microsoft® Windows® 2000 Server Standard Edition, 2000 Advanced Server, Server 2003 Standard
    • Edition, Server 2003 Enterprise Edition, 2003 Small Business Server operating systems
  • Minimum 550 MHz Pentium III (or equivalent) processor
  • Minimum 512 MB RAM
  • Minimum 500 MB of available hard disk space
  • CD-ROM drive
  • SVGA (800x600) or higher resolution monitor
    • ACT! 2006 and ACT! Premium for Workgroups 2006 Work With:
  • Microsoft® Outlook® 2000/2002/2003
  • Outlook Express 5.5/6.0
  • Eudora® 5.2/6.0

Lotus Notes 6.5Lotus Notes 6.5 Note: In a shared environment, ACT! by Sage 2006 is designed to work with up to 10 users. If you intend to use workgroup functionality or share a database with more than 10 users, you must purchase ACT! by Sage Premium for Workgroups 2006.

You must purchase one license per user. Customer registration and activation are required in order to use this software.

4. If I have Microsoft SQL Standard Edition client licences, do I have to pay the full license price for ACT! 8 Premium for Workgroups?

Yes. The ACT! instance of Microsoft SQL Standard Edition is a specialised version of SQL. This SQL instance is only provided through ACT! Premium for Workgroups installations. The SQL license provided with ACT!8 Premium for Workgroups is for the exclusive use of your ACT! database.

5. How do ACT! 2006 and ACT! Premium for Workgroups differ?

ACT! 2006 is designed for individuals, sales professionals and sales teams of up to 10 users who share data. ACT! Premium for Workgroups 2006 is for sales teams, small business and corporate workgroups who need 5-50 users who share data, as well as those who require increased security and advanced workgroup scheduling.

6. Do I have to buy each ACT! user a license for ACT! 8 even if they are sharing the same machine?

Yes, each named user in a database must have a unique ACT!8 license number.

7. Does my ACT! License cover Updates?

From time to time SAGE ACT release technical patches for your current version of ACT! which are available Free to download from the Internet by clicking ACT! Update from the Help menu. See About ACT! on the Help menu to check your version of ACT!