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Frequently Asked Questions (FAQ’s)

 

1. What is CRM?

Customer Relationship Management (CRM) is a "management approach or model that puts the customer at the core of a company's processes and practices. CRM leverages cutting-edge technology, integrated strategic planning, up close and personal marketing techniques and organisational development tools to build internal and external relationships that increase profit margins and productivity within a company." Simply put, CRM is a finely tuned composition of technology tools, business processes, and people issues. Achieving the proper balance is the key to a successful CRM launch, or systems improvement.

2. Where Can I Purchase ACT!

All products in the ACT! family can be purchased directly from ACT Solutions. Whether your requirement is for a single license, multi-user or corporate licensing, contact us to purchase

Windows
3. What are the System Requirements to run ACT! 2010?

Latest System Requirements in PDF format.

4. If I have Microsoft SQL Standard Edition client licences, do I have to pay the full license price for ACT! Premium?

Yes. The ACT! instance of Microsoft SQL Standard Edition is a specialised version of SQL. This SQL instance is only provided through ACT! Premium for Workgroups installations. The SQL license provided with ACT!8 Premium for Workgroups is for the exclusive use of your ACT! database.

5. How do ACT! 2010 and ACT! Premium differ?

ACT! 2010 is designed for individuals, sales professionals and sales teams of up to 10 users who share data. ACT! Premium 2010 is for sales teams, small business and corporate workgroups who need 5-50 users who share data, as well as those who require increased security and advanced workgroup scheduling.

6. Do I have to buy each ACT! user a license for ACT! 2010 even if they are sharing the same machine?

Yes, each named user in a database must have a unique ACT! 2010 license number.

7. Does my ACT! License cover Updates?

From time to time SAGE ACT release technical patches for your current version of ACT! which are available Free to download from the Internet by clicking ACT! Update from the Help menu. See About ACT! on the Help menu to check your version of ACT!